Terms and Conditions

Notice to Passengers:
Be at your departure at least 15 minutes prior to your scheduled departure.

The passenger is responsible for their own luggage. The limit is 2 pieces: 1 under bus & 1 carry on. College Express is not liable for any luggage under any circumstances that is put on the bus.

Lost Tickets & Refunds:
Tickets are a final sale. Tickets are non-refundable, exchangeable, or transferable.
Schedule: Prices & times are not guaranteed and are subject to change without notice.

College Express does not guarantee to arrive or depart from any point at a specific time, but will endeavor to maintain the schedule posted. If any act of god, public enemies, authority of law, quarantine, perils of navigation, riots, strikes, the hazards or dangers incident to a state of war, accidents, breakdowns, bad road conditions, weather related conditions, and other conditions beyond our control, then College Express shall not be liable. Seating is not guaranteed beyond the seating capacity of the bus, for those without reservations.

All pets (with the exception of service dogs who must be muzzled throughout the trip) must be in a D.O.T approved carrier that you are able to carry onboard with you. Also, pets are to remain in carriers at all times. Carriers are to be placed on the floor at your feet.

Any damage done to the bus by a passenger will be held to fully compensate College Express for repairs. There is no smoking or alcoholic beverages permitted on our coaches and any passenger acting disorderly will not be permitted on the bus.

Cancellation / Delays:
College Express reserves the right to cancel routes due to bad weather conditions or seating quotas. A minimum of 15 seats must be sold in order for the bus to run. If buses are cancelled, the passengers will be notified via the email address provided at the time of the purchase of the ticket. If a bus is cancelled a full refund of the ticket will be issued to the credit card used at the time of purchase.

Can you accommodate passengers with disabilities?
We can accommodate passengers with disabilities. To make your ride as smooth as possible let us know 48 hours in advance if you or a fellow passenger need assistance.

Who can I contact if I have any further questions?
If you have any questions regarding these policies, you are welcome to contact us prior to traveling by telephone, at Corporate Headquarters: 631-588-7433. Monday-Friday 9:00am- 5:00pm

Photography of our personnel and equipment is prohibited.

Objectionable Persons:
We reserve the right to refuse to transport any person or persons under the influence of intoxicating liquor or drugs, or who is incapable of taking care of himself or herself, or whose conduct is such or is likely to be such as to make him or her objectionable to other passengers or our personnel. Exception: Provisions of this item do not apply to persons who are ill and accompanied by an attendant or nurse.